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Usability

Heather Bauer: Form & Function for Menus - How to Get IA and Navigation Right

April 2016

If a tree falls in the forest and no one is there to hear it, did it make a sound? What if you have a feature that a user can’t find - does it really exist?

Hero menus (more formally known as mega menus) have become increasingly popular for large sites with many sections and pieces of information to put all of the options in front of the user at once.

Heather Bauer: Are Mega Menus Really Heroic?

March 2016

If a tree falls in the forest and no one is there to hear it, did it make a sound? What if you have a feature that a user can’t find - does it really exist?

Hero menus (more formally known as mega menus) have become increasingly popular for large sites with many sections and pieces of information to put all of the options in front of the user at once.

Heather Bauer: Are Mega Menus Really Heroic?

August 2015

If a tree falls in the forest and no one is there to hear it, did it make a sound? What if you have a feature that your user can’t find? Does it really exist?

Hero menus (more formally known as mega menus) have become increasingly popular for large sites with many sections and pieces of information to put all of the options in front of the user at once.

Dharmesh Mistry: "Customer Experience As A Strategic Differentiator"

June 2015

As competition gets fierce and technologies get more sophisticated, it is predicted that by 2020 customer experience will overtake price and product as the key brand differentiator. But what are the key attributes to a robust experience? And how does that feed into organization's business and user experience strategy?

In this session, Dharmesh Mistry will share the fundamentals of building a robust customer experience (CX) and its symbiotic relationship with usability and user experience (UX).

Dani Nordin: "UX Design for Content Management Systems"

January 2015

Knowing who you're designing for is a vital part of every UX project. But what happens when you're not just designing for end users, i.e. site visitors, but also:

  • Content creators?
  • Website maintainers?
  • Dozens, or even hundreds of people from multiple departments within an organization—each with different content needs, levels of computer literacy, and each of whom is responsible for a significant portion of your site's content?

This is what UX Designers have to deal with when we work with a

Heather Bauer: "User Research When You Can't Reach Your Users"

September 2014

You’ve finally convinced your stakeholders that user research is a vital part of the design and development process. You’re all jazzed up to start creating your research plan when you realize that you cannot reach out to your users and your audience is so niche that getting people outside of your users to participate in your user tests would be worse than useless. What then?

This session will discuss what to do when you have stakeholder buy in to do user testing but you can’t actually reach

Heather Bauer: "User Research When You Can't Reach Your Users"

October 2014

You’ve finally convinced your stakeholders that user research is a vital part of the design and development process. You’re all jazzed up to start creating your research plan when you realize that you cannot reach out to your users and your audience is so niche that getting people outside of your users to participate in your user tests would be worse than useless. What then?

This session will discuss what to do when you have stakeholder buy in to do user research but you can’t actually reach

Heather Bauer: "User Research When You Can't Reach Your Users"

August 2014

You’ve finally convinced your stakeholders that user research is a vital part of the design and development process. You’re all jazzed up to start creating your research plan when you realize that you cannot reach out to your users and your audience is so niche that getting people outside of your users to participate in your user tests would be worse than useless. What then?

This session will discuss what to do when you have stakeholder buy in to do user testing but you can’t actually reach

Dani Nordin: "User Research for the Web and Applications"

July 2013

In this talk, Dani Nordin will discuss basic techniques and deliverables to help teams understand their site's users, organize content and visualize task flows. This includes a video demonstration of a post-up workshop done for the Congregational Library, as well as exercises that help attendees understand their current design challenges.