Dan Andrews & Rosalie Keane: "Supporting Drupal"
Thursday, December 18, 2014 - 6:30pm to Friday, December 19, 2014 - 8:30pm
Davenport Conference Room
25 1st Street
Cambridge, MA 02141
I finished a Drupal site, now what? How do I handle supporting my user base? How should I handle rolling out new features or changes? Supporting a Drupal site or even a Drupal based SaaS (Software as a Service) environment can be a daunting task.
This presentation will focus on our approach to handling, supporting and continually updating our Drupal based application. We will cover the following:
- Support timeline, everything from the issue occuring to the user being informed it has been resloved
- Tools used to handle everything from support tickets to server rebuilds
- Reasoning behind choosing the tools we did
- Current practices for managing support and feature requests
Dan Andrews started playing with Drupal as a hobby in 2011 and by 2012 landed an internship where he could use, develop and maintain Drupal modules. Apart from his career, Dan enjoys doing both software and hardware development and has dabbled in everything from Home Automation to Android and Google Glass development.
Rosalie Keane is a Client Relationship Specialist for BioRAFT. As a part of the Professional Services team, Rosalie works closely with clients to help them implement BioRAFT at their institution. She works with organizations to configure BioRAFT to most effectively manage their workflows. In her capacity as a Client Relationship Specialist, Rosalie often acts as a liaison with the development team to insure client needs and feedback are addressed. She graduated with a B.A. in Communications, Sciences and Disorders from The College of Wooster. Prior to joining the BioRAFT team, Rosalie worked for a health technology company in client relations and operations.